Municipal Water and Sewer
The Osceola municipal water infrastructure ensures clean, safe water for approximately 1,100 users. The staff responsible for municipal water regularly attends training workshops and maintains annual certifications in order to continue providing customers with professional, responsive service and safe, quality drinking water at a reasonable price.
Water & Sewer Billings
Water and Sewer bills are sent out monthly. For service (moving into or out of a residence) or questions, please contact the Village offices at 715-294-3498.
Fee: There is a $45.00 administration fee for new owners/renters for setting up a new account.
Payment options
As part of our commitment to provide citizens with efficient, convenient service, the Village has partnered with Payment Service Network, Inc. to help you manage your water/sewer bill. You can view your balance and set up payment at https://www.PaymentServiceNetwork.com/login.asp?acc=RT23101
Payment Services Network, the service provider, charges a convenience fee of 3 % (+ .50 if under $100.00) for payment processing.
Effective 1/13/2026
Water Rates:
Monthly Service Charges
| ¾” Meter | $8.24 | 2” Meter | $55.62 |
| 1” Meter | $20.60 | 3” Meter | $93.73 |
| 1 ½” Meter | $33.99 | 4” Meter | $113.30 |
Plus Volume Charges:
First 1,333 cubic feet used each month: $3.73 per 100 cubic feet
Next 8,667 cubic feet used each month: $2.80 per 100 cubic feet
Over 10,000 cubic feet used each month: $1.69 per 100 cubic feet
Sewer Rates:
Monthly Service Charges:
| ¾” Meter | $ 13.73 | 2” Meter | $ 39.83 |
| 1” Meter | $ 19.23 | 3” Meter | $ 151.07 |
| 1 ½” Meter | $ 24.72 | 4” Meter | $ 192.27 |
Plus Volume Charges:
$11.07 Per 100 cubic feet
Late Payment Charges:
A Charge of 3% water and 15% sewer will be added to bills not paid by the due date. Please note utility payments must be received by the Village by the due date. Please take this into account when mailing payment or using third party bill pay.
Account Setup Fee: $45.00
Utility Tariff Applicable Charges – January 2026
Outdoor Meter Rates – January 2026
Water System Maintenance
Water main flushing takes place two times each year, once in the spring, once in the fall. Specific dates will be posted in the Osceola Sun and will be emailed to interested parties subscribing to the Keep Me Informed section on the home page of this website.
Frequently Asked Questions about Osceola’s Water Supply
1. Where does Osceola’s water come from?
The source of Osceola’s drinking water is ground water. The Village has 2 wells that bring water up from over 400′ below the ground. The Village has the capacity to pump close to 2,000 gallons per minute from the two wells combined.
2. How safe is Osceola’s drinking water?
The Village continually monitors the drinking water for the presence of contaminants and annually submits a report on the monitoring and results. The Consumer Confidence Report for 2022 is available under Departments/Utilities/ Consumer Confidence Report in pdf format. Chlorine (which eliminates bacteria) is added to the water to ensure it is safe to drink. The levels of all other minerals in the water are below maximum EPA standards for safe drinking water.
3. Why is the water sometimes “discolored” or “smelly”?
Most water quality complaints are related to the maintenance of hot water tanks. Hot water tanks contain an anode that is designed to corrode in order to prevent the inside of the tank from corroding. When the usage of hot water is low, the anodes will react with the water and leave deposits on the inside of the water tank. Manufacturers of hot water heaters recommend that tanks be drained periodically to minimize the accumulation of these deposits.
During construction projects or during the semiannual hydrant flushing program the cold water supply sometimes becomes discolored. The best approach is to run the water for a period of time to get the flow to clear. This strategy is particularly appropriate if you have been away for home for any length of time.